About RemindLoop
RemindLoop is a B2B pre-collection and reminder service. Organizations import reminders — invoices, appointments, renewals — from CSV or Excel, or connect Xero or QuickBooks directly (Sage coming soon), and RemindLoop evaluates rules to send WhatsApp and SMS reminders automatically. It exists to take the manual chasing out of accounts receivable, so nothing gets missed and nobody has to remember to follow up by hand.
We built RemindLoop around two observations from working with accounting teams: first, that the reminder emails built into most accounting platforms get ignored far more often than a WhatsApp or SMS message does, simply because people check their phone throughout the day and clear an inbox once. Second, that a reminder sent the moment an invoice happens to go overdue — regardless of the hour, or whether the client already paid an hour earlier — is worse than no reminder at all. RemindLoop closes both gaps: it reads directly from the accounting data you already have, checks it again just before every message so a paid invoice is never chased, and times each send around when someone is actually likely to read it.
Why teams switch to this
Composite examples based on what South African small businesses tell us about chasing payments — not actual customer quotes (yet).
I used to spend half my Fridays phoning clients about invoices that were sitting right there in Xero the whole time. Now the reminders just go out on their own, and I get my afternoons back.
Chasing payment from someone you also want to keep as a client is awkward — you don't want every call to sound like a collections call. A WhatsApp from the system doesn't carry that same weight, and it still gets paid.
The moment a client pays, the reminders stop on their own. I don't have to remember to cancel anything, which is exactly the kind of thing I used to forget on a busy week.